FREE SHIPPING

- We provide a Free Shipping in All of our products so you can enjoy and get the products at affordable prices .

where do we ship From?

We deal with war houses that ship from Shenzhen China, and Hongkong 

 

1. HOW LONG WILL MY ORDER TAKE TO DISPATCH?

We just need no longer than 1 to 3 business days to deal with your order.

Please contact us firstly (info@icicosmetic.co.uk) for more details. 

 

2. HOW LONG WILL MY ORDER TAKE TO SHIP?

For  Shipping, it takes 7~14 working days to arrive after being dispatched.

During rush days, please estimate extra 5 business days more than usual.

 

3. CAN I TRACK MY ORDER?

5 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

 

4. CAN I CHANGE MY ADDRESS?

Please contact us (info@icicosmetic.co.uk) before your item has been dispatched.

 

5. CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF THE UK?

Please contact us (info@icicosmetic.co.uk) to ask for an accurate reply.

For further assistance please email our customer service department at info@icicosmetic.co.uk

Please make sure to read our return policy carefully if you need any help contact us by contact page. 

You have 30 days after you receive your product to make a return at your own cost, there will be no restocking fees.Read the conditions below: 

 

CANCELLATION OF AN ORDER:

 

When we try to deliver the goods to our customers as quickly as possible, we will prepare the shipment for shipment from the moment the customer places the order. For this reason, we cannot accept any cancellation requests after placing the order. Thanks for your understanding.

 

THE PRODUCT NEVER ARRIVED:

 

our estimate of the shipping time is between 7-10 days, not counting the preparation and shipping of the products which is between 1 to 5 days, so please if your products have not arrived max 15 days Please give it more time up to 25 days max as there are some situations we cannot control like weather, mail delays, and customs. If your products have not arrived after 25 days, we will give you a 100% refund instantly.

 

DAMAGED ON ARRIVAL:

 

if your product arrived damaged, please take photos and videos and send them to our customer support at info@Icicosmetic.co.uk. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.

 

DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :

You have 30 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.

 

CHANGE OF OPINION :

 

You have 30 days after receipt of your product to return it to us. if you want to process you need to contact us at: info@Icicosmetic.co.uk we will send you a return address, please keep in mind that we only accept returns for products that are not used, washed, and need to be in their original packaging.

 

EXCHANGE:

 

If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at: info@Icicosmetic.co.uk to help you with the process.

 

WRONG PRODUCT:

 

If you received the wrong product, you have 30 days to return it to us at your expense and we will give you a 100% refund.

 

 

If you need help you can contact us at: info@Icicosmetic.co.uk. Mon - Fri 9 am to 5 pm